Customer Insight - Toolkits

Analytical tools and resources
Data for Neighbourhood and Regeneration (data4nr) signposts to analytical tools and other resources related to data and analysis, including toolkits and case studies to support using data. http://www.data4nr.net/analytical-tools/

Customer Insight
This resource, compiled by LG Improvement and Development, is aimed at strategic decision makers wishing to improve their organisations' understanding of citizens, customers and communities. The guidance provides an introduction to individual tools and techniques, and examples of how customer and citizen insight has been used in practice. http://www.idea.gov.uk/idk/core/page.do?pageId=8998865

Useful links

Customer insight community of practice
Join here: http://www.communities.idea.gov.uk/comm/landing-home.do?id=643937

Local Authorities Research & Intelligence Association
http://www.laria.gov.uk

esdToolkit
Provides a range of tools and services to help local authorities deliver services to residents more effectively, including customer profiles and a customer insight forum. http://www.esd.org.uk/esdtoolkit/default.aspx