Customer Insight - Demonstration Projects

As part of the Customer Insight and Research project funding was provided for four sub-regional demonstration projects, each exploring a different aspect of re-engaging young people with education, employment or training.

There were three aims to this work:

1. To gain valuable insights to inform strategy, policy and practice
2. To build research capacity and test out some different methods and approaches, and
3. To demonstrate how effective use of customer insight and research can make a difference and lead to better and more efficient services.

This page presents the main outputs from the demonstration projects

About the project:
Briefing note

Interim findings:
Stakeholder event, 25th November 2011

Audit Commission presentation

Derbyshire learning journeys presentation

Leicestershire ASB perpetrators presentation

Summaries of findings and learning:
Raising aspirations: key messages from the research

Understanding NEET: Suggestions for gaining new insights

Derby / Derbyshire project: Career learning journeys
Final report (coming soon)
Key findings (coming soon)

Leicestershire: Young perpetrators of anti-social behaviour
Final Improvement Report.pdf

Northamptonshire: Understanding and supporting NEET
Handout
Final report (coming soon)

Nottinghamshire: Engaging teenager mothers
Segmentation report (coming soon)
Key findings (due May 2011)
Final report (due May 2011)

Click here for further information and outputs from the wider customer insight and research project.