East Midlands Centre Improvement & Efficiency Partnership (EMIEP)

Procurement Hub

For details of your local authority, select your location in the region from the map.

Case Studies

The East Midlands Improvement & Efficiency Partnership is committed to celebrating the successful, innovative and imaginative project work that exists in the East Midlands region.

The EM IEP Support Team will publish case studies showing how East Midlands authorities are improving services, and delivering significant improvements and efficiencies.

The case studies are intended to inspire authorities in the region, and indeed nationally, to transform services and benefit from the processes developed by those councils that have pioneered the way forward. 93% of councils in the region have produced, or form part of, at least one of the 65 case studies published between 2005/2008.

Click on relevant work stream:

Video Case Studies [New]
Procurement
Corporate and Transactional
Construction
Equality & Diversity
Social Care
Environment
Culture & Leisure
Productive Time
Shared Services
Member Involvement

Video Case Studies

EMIEP Improvement Journeys [view full video]

Chapters-
- A Bright Idea: Dusk to Dawn Lights - Derbyshire [view video]
- Finding Your Talent: Positive Activities for Young People - Leicestershire and Rutland [view video]
- Dealing with Disaster: Shared Services - Lincolnshire [view video]
- Thinking Smart: Reward Scheme for Carbon Management - Northamptonshire [view video]
- Home Sweet Home: Choice Based Letting - Nottinghamshire [view video]
- YES!: Youth Engagement Service - Derbyshire Fire and Rescue Service [view video]

EMIEP Property Alliance [view video]

EMIEP LawShare [view video]

EMIEP Midlands Highway Alliance [view video]

EMIEP Improvement Journeys [view video]

Phil Hope [view video]

Customer Service and Efficiency Transformation at Northamptonshire County Council

The Transformational Government Accelerator programme from Microsoft has enabled Northamptonshire County Council to provide a more customer focused service whilst achieving cost and efficiency savings.

[view video]

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Procurement

Northampton Borough Council: A new decade of successful Procurement

[download PDF document]

Transforming Procurement and Releasing Efficiencies Through Category Management

[download PDF document]

Procurement Lincolnshire is Saving Money [download PDF document]

Shared Service for Small Councils [download PDF document]

High Cost Placement [download PDF document]

Midlands Highway Alliance [download PDF document]

Temporary Staffing [download PDF document]

East Midlands Sustainable Procurement Project [download PDF document]

Sustainable Procurement Information Network (SPIN) [download PDF document]

East Midlands Agency Staff Contract [download PDF document]

Procurement Connection Online Toolkit [download PDF document]

Source East Midlands Case Study [download PDF document]

Joint Procurement of Refuse Collection Vehicles in Nottinghamshire
[download PDF document]

A Joint Approach to Sustainable Food Procurement in Lincolnshire [download PDF document]

Welland Partnership Shared Services - Procurement Unit [download PDF document]

- Strategic Review of the Welland Partnership [download PDF document]

Lincolnshire's Local Authorities - Multi-Agency e-Procurement [download PDF document]

Implementation of Reverse e-Auctions within the East Midlands [download PDF document]

Joint Working Initiative - Knowledge Sharing [download PDF document]

Streamlining Agency Staff Procurement [download PDF document]

The Northamptonshire Procurement Forum [download PDF document]

Streamlining Local Authority Procurement [download PDF document]

Corporate Procurement Strategy Review [download PDF document]

Joint Working Initiative - Procurement Capacity [download PDF document]

e-Procurement Collaborative Project [download PDF document]

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Corporate and Transactional

Nottinghamshire Single Person Discount Review [download PDF document]

Notts Bothered - Increasing Voter Turnout [download PDF document]

Business Improvement Training [download PDF document]

Whole Council IIP [download PDF document]

Showcasing Good Practice

Local councils across the country are faced with the constant dilemma of how to reconcile reductions in central government funding with the need to maintain local services at an appropriate level and at an acceptable cost to local tax payers.
[download PDF document]

Benchmarking of Customer Service by Mystery Shopping Exercise (Derbyshire)
[download PDF document]

Building DIRECT’s Business Process Improvement Project [download PDF document]

Performance Management in South Holland [download PDF document]

The North Kesteven Benefits Transformation Project [download PDF document]

Melton BC's Service Redesign Programme [download PDF document]

Collaborative Working and Shared Services in Derbyshire [download PDF document]

Effective Measurement of Customer Satisfaction using GovMetric [download PDF document]

Driving Excellence in Derbyshire [download PDF document]

- Local Authority Guide to Transport Operations [download PDF document]

Handling Customer Compliments, Comments and Complaints at Bolsover DC
[download PDF document]

Consortium Business Rates [download PDF document]

Reach for Change in Cash Collection [download PDF document]

Delivery of Joint Projects and Shared Services [download PDF document]

Shared IT Support Across Lincolnshire [download PDF document]

Nottingham City Council and Kendric Ash [download PDF document]

e-Recruitment in Derbyshire Cuts Costs [download PDF document]

LincUp - Lincolnshire’s Electronic Gateway [download PDF document]

e-Government and Business Transformation [download PDF document]

EM LawShare Partnership [download PDF document]

Lincolnshire Networking Partnership [download PDF document]

Integrating Customer Relationship Management (CRM) to Back Office Systems
[download PDF document]

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Construction

East Midlands Property Alliance (empa) [download PDF document]

3CAP Alliance for Professional Highways Services [download PDF document]

East Midlands Construction Frameworks [download PDF document]

Notts CC and Woodhead Ltd: A Passion for Excellence [download PDF document]

Property Division Rates Customer Satisfaction as Top Performance Indicator
[download PDF document]

Benchmarking Club Highlights the Perils of too many Performance Indicators
[download PDF document]

National Construction Project [download PDF document]

Sustainable Construction - Mundy Junior School [download PDF document]

Performance of Client and Contractor Measured in Highway Contract [download PDF document]

Leicester City Local Transport Plan [download PDF document]

Improvements to Services Inspired by Mapping Processes [download PDF document]

Performance Indicators Help Track Nottingham's Achievement of Business Plan Objectives
[download PDF document]

Measured Term Contract for Building Repairs, Maintenance and Minor Works
[download PDF document]

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Equality & Diversity

Northampton Borough Council: A New Decade of Successful Procurement

[download PDF document]

Generating Savings and Efficiency Through Shared Services: High Peak & Staffordshire Moorlands [download PDF document]

Leicestershire County Council Takes Positive Action

[download PDF document]

Derbyshire Fire & Rescue Service Improve Services and Working Partnerships for a Safer Community

[download PDF document]

Mansfield District Council Leaps Into Action with the New Equalities Framework

[download PDF document]

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Social Care

Joint Improvement Partnership: Councillor Involvement [download PDF document]

Regional Commissioning Framework [download PDF document]

The Melton Learning Hub [download PDF document]

Provision of Support Services for Lincolnshire [download PDF document]

Capacity Building in the Care Sector: Procurement Workshops [download PDF document]

Homecare Service: InfoCare Unit Technology [download PDF document]

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Environment

Countywide Integrated Waste and Recycling Collection Service [download PDF document]

North Kesteven: Leading a Nation in waste management [download PDF document]

Daventry DC: Improving Kerbside Diversion Figures [download PDF document]

- Link to Daventry DC Beacon Case Studies [More information here]

Improving Ashfield's Street Cleansing Service [download PDF document]

Waste Management Variable Charging Scheme [download PDF document]

Energy Billing Processes [download PDF document]

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Culture & Leisure

Scimitar: Promoting Access to Libraries in the East Midlands [download PDF document]

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Productive Time

Blaby's Flexible Working Pilot [download PDF document]

Location Independent Working (LIW) [download PDF document]

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Shared Services

Lincolnshire Shared Services Partnership: Southern Cluster Building Control [download PDF document]

Temporary Staffing [download PDF document]

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Member Involvement

Joint Improvement Partnership: Councillor Involvement [download PDF document]

From Recession to Recovery [download PDF document]

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The EM IEP would like to thank Leicestershire, Nottinghamshire, Lincolnshire, Northamptonshire and Derbyshire County Councils for supplying the images used on the website.
Queen Eleanor’s Cross, Northampton; Sadler Gate Derby; Rufford Abbey ; Lincoln Cathedral; Old Market Square in Nottingham; Bradgate Park
Charnwood Forest, The Crescent Buxton; Sibsey Trader Mill, Boston, Colton Square Leicester; Hambleton Hall Oakham, Rutland Water.
Copyright in content and design © 2008 EM IEP and Nottinghamshire County Council Web Centre Copyright in site framework © 2008 Nottinghamshire County Council Web Centre. All Rights Reserved