This highly practical workshop will give you all the knowledge and skills you need to map business processes using Microsoft Visio. Process-mapping remains a vital skill for those involved in service redesign or transformation within local authorities. In this free one-day workshop, funded by the East Midlands Improvement and Efficiency Partnership, Barrie McKinnon from SPRINT will cover everything you need to start process-mapping with confidence.

Learning objectives
• An understanding of how Microsoft Visio works
• A consideration of the various mapping philosophies that are supported by stencils within Visio
• How to include costings and timings within a process map
• How to hyperlink into reports, spreadsheets and other resources
• Experiencing a ‘live' process improvement workshop to capture an ‘as is' process as a Visio process map

Workshop agenda
09:30 Welcome and introductions
10:00 An overview of the Microsoft Visio application, outlining its main features
10:30 Demonstrations and practical activities to map a simple process and attach process
information within it
13:00 Lunch and networking
14:00 ‘Live' small-group, process improvement practice session to map a more complex process end to end, based on a written specification. Delegates will receive a preparatory outline for pre-workshop reading
16.00 Q&A and summary
16:30 Close

Things you will take away with you
In addition to the knowledge, skills and understanding you will acquire at the session, you will also take away a course folder with the presentations and notes from the workshop and copies of the process maps you produced.