Presentations
The Cost of Failure - Ben Evans, ValueAdding.com Ltd  
Corby Borough Council - Tim Marren, Corby BC
Transforming in Difficult Times - Merlin Tinker, EM IEP  
Committed to Continuous Service Improvement? - Pauline Matheson, East Northamptonshire Council
Committed to Continuous Service Improvement? Life after NI 14 - Sarah Fogden, Connect Digitally 
esd Toolkit - tom Hinkley, esd


Introducing life after NI14 using case studies and interactive sessions from the East Midlands and beyond.

Aimed at Heads of Service, service managers and service improvement/ transformation practitioners this free one day workshop will provide the opportunity to learn and share in the experiences of others in how to progress beyond NI14 and highlight things to consider when doing so in your own organisation.

Reasons for attending:
• Take part in interactive sessions and share learning, ideas and tips from other authorities who are keen not to miss any any opportunities for service improvement and customer insight
• Reflect on how to capture and analyse opportunities for service improvement in your organisation
• Be inspired by examples of valuable insights and service improvements achieved
• Network with colleagues over lunch

Book your FREE place today, email pmatheson@east-northamptonshire.gov.uk