A free one day introductory workshop.

Most public sector organisations provide good individual services. However, this isn't good enough for key vulnerable sections of our communities who have complex unmet needs and can deal with upwards of 40 separate services. Most services have a strong focus on the service they offer individually, but don't recognize the duplication from a customer's perspective. Circles of Need is a whole systems approach that can be used to understand customers' journeys to access services and to identify opportunities to deliver more efficiently.

This one day workshop will provide you with an understanding of the concepts and benefits of the methodology and the necessary
skills and knowledge to develop your own Circle of Need and identify improvements. Delivered in a small group the workshop
combines presentation, discussion, and practical exercises and covers the full process from understanding the customer group to getting a change programme off the ground. Training will be delivered by Aperia Ltd.

Places are limited to one per authority. Priority will be given to authorities that have not sent a delegate on this course previously.