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All EM IEP hosted events/training sessions are FREE (except where indicated) to local authority and fire & rescue service staff.
Location: Maple House, 150 Corporation Street, Birmingham B4 6TB
Event date: 03 Mar 2011
Local authorities collect vast amounts of data and information about their customers but may not be using this valuable resource to full effect.
This event will explore the role and value of information and intelligence for public sector decision making emphasising the potential for developing Customer Insight as a strategic asset. This isn't an event just for the Research & Information community but anyone who wants to get the most out of public sector data and information.
The event will cover three key themes:
• Developing a Local Intelligence Service
• Tools and techniques for Customer Insight
• Approaches to customer-led transformation
Lois Dale, Programme Support Officer