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Following its meeting in late November 2010, the EM IEP Board have agreed that regional improvement and efficiency work should continue. The Board agreed that a small team located with East Midlands Councils will continue to progress the work of EM IEP using a small budget created from regional and sub regional under spending. The areas of business to continue are: improvement, efficiency, productivity, climate change and procurement. This is very positive news for authorities in the region and means that we can all continue to meet the challenges of government cuts head-on.
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Past Events
All EM IEP hosted events/training sessions are FREE (except where indicated) to local authority and fire & rescue service staff.
The role and value of Customer Insight
Location: Maple House, 150 Corporation Street, Birmingham B4 6TB
Event date: 03 Mar 2011
Local authorities collect vast amounts of data and information about their customers but may not be using this valuable resource to full effect.
This event will explore the role and value of information and intelligence for public sector decision making emphasising the potential for developing Customer Insight as a strategic asset. This isn't an event just for the Research & Information community but anyone who wants to get the most out of public sector data and information.
The event will cover three key themes:
• Developing a Local Intelligence Service
• Tools and techniques for Customer Insight
• Approaches to customer-led transformation
Living Well with Dementia in the East Midlands
PCP Working Together for Change
Shaping the Market - Learning Disabilities
Commissioning and Market Development Board
Putting People First East Midlands Region
Mental Health and Personalisation Case Studies
New Person Centred Planning Guidance
DH East Midlans Personalisation Site
Social Care Workforce Strategy
Office For Disability
Valuing People Now
Care Support Independence - The Case For Change
DH Local Authority Letters and Circulars
The White Paper Our Care, Our Health, Our Say
Putting People First
Regional Climate Change Programme of Action
East Midlands Lawshare
The Nottingham Declaration on Climate Change
Climate East Midlands
CSED
In Control
The Personalisation Network
