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Guidance on Using Business Process Improvement techniques

17 Mar 2010

The guidance has been developed following detailed research in local authorities, part of the National Process Improvement Project (NPIP). BPI led projects were run across ten service areas, from Child Protection to Waste Management. These projects used a variety of process analysis and costing techniques to help identify ways to deliver efficiency gains and service improvements. These easy to read modules provide an invaluable source of knowledge and experience for the local government community, Further information is available here: www.bip.rcoe.gov.uk

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Heather Parker, Strategic Programme Planning and Support Manager