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Following its meeting in late November 2010, the EM IEP Board have agreed that regional improvement and efficiency work should continue. The Board agreed that a small team located with East Midlands Councils will continue to progress the work of EM IEP using a small budget created from regional and sub regional under spending. The areas of business to continue are: improvement, efficiency, productivity, climate change and procurement. This is very positive news for authorities in the region and means that we can all continue to meet the challenges of government cuts head-on.
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Publications
Customer Insight in Action
24 Nov 2010
For anybody interested in finding out how to tailor services to their customers better, read our newly released 'Customer Insight in Action' document which is full of lots of interesting and inspiring examples of how customer insight is already being used in the region.
We have been supporting the development of customer insight capacity in a number of ways. Several sub regional projects have been funded to purchase tools for use across partnerships and to develop the capacity to make best use of these resources. At a regional level we have provided free training and networking opportunities on topics such as customer journey mapping, cirlces of need and survey methods.
