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Following its meeting in late November 2010, the EM IEP Board have agreed that regional improvement and efficiency work should continue. The Board agreed that a small team located with East Midlands Councils will continue to progress the work of EM IEP using a small budget created from regional and sub regional under spending. The areas of business to continue are: improvement, efficiency, productivity, climate change and procurement. This is very positive news for authorities in the region and means that we can all continue to meet the challenges of government cuts head-on.
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Publications
Business Transformation
Customer Insight in Action
24 Nov 2010
For anybody interested in finding out how to tailor services to their customers better, read our newly released 'Customer Insight in Action' document which is full of lots of interesting and inspiring examples of how customer insight is already being used in the region.
We have been supporting the development of customer insight capacity in a number of ways. Several sub regional projects have been funded to purchase tools for use across partnerships and to develop the capacity to make best use of these resources. At a regional level we have provided free training and networking opportunities on topics such as customer journey mapping, cirlces of need and survey methods.
Measuring and Reporting Value for Money gains: Aguide to compiling the data for NI 179
17 Mar 2010
An updated guidance published by Communities and Local Government.
Prospectus 2008 Improvement Through Partnerships
17 Mar 2010
This prospectus includes practical offers of support to build strong local partnerships to deliver better local outcomes. It details the support available from the sector's own improvement bodies, along with support from central government, designed to help local authorities and their partners to achieve high standards of performance and deliver key national priorities.
Guidance on Using Business Process Improvement techniques
17 Mar 2010
The guidance has been developed following detailed research in local authorities, part of the National Process Improvement Project (NPIP). BPI led projects were run across ten service areas, from Child Protection to Waste Management. These projects used a variety of process analysis and costing techniques to help identify ways to deliver efficiency gains and service improvements. These easy to read modules provide an invaluable source of knowledge and experience for the local government community, Further information is available here: www.bip.rcoe.gov.uk
Value for Money Business Plan
01 Oct 2007
This document is fundamental to CSR07, and highlights business transformation as one of three key areas for driving forward efficiency, innovation and improvement. It was published by Communities and Local Government in October 2007 and further information is available here: www.communities.gov.uk
