Service Improvement Projects

• Customer & Community Insight - To develop customer insight capacity and acquire customer segmentation data in partnership with all local Authorities and the PCT. To use this data to best effect to improve communication with citizens and improve customer services.
• Partnership Information Hub - To deliver a rationalised, integrated common evidence base that is accessible by all partners, and the public as appropriate, thus reducing duplication and developing ease of reference to data to inform decision-making and assembly of ‘one story' for Northamptonshire. The common resource will drive efficiencies in service delivery as intelligence-based decision making evolves and Northamptonshire's evidence-base grows. This project will pull together the individual and disparate datasets to one commonly accessible virtual resource, leading to improved joined-up service delivery.
• Social Benefits in Procurement - To create a management information tool that allows procurement officers to proactively and efficiently manage and deliver community and social benefits in the procurement of locally sourced goods and services.
• Webcasting - To enable wider access to democratic decision making process throughout the county.
• Improve Urban Centre Street Scene Partnership - The proposal is to purchase two Grimebusters - trailer mounted pressure washers, plus the bespoke equipment vehicle in which to transport the washers. The dedicated equipment will be initially focussed on Northampton but will also be shared across other local authority town centres.
• Alcohol Harm Reduction - There is a gap in the current provision in treating young people who are abusing alcohol and showing signs of anti-social behaviour. The issue here is early interception before the problem worsens. There is also little provision for treating the alcohol problems which are responsible for up to 80% of young people's anti-social behaviour. It is also the intention to use the work undertaken in Leicester and Leicestershire through the "Total Place" pilot on alcohol services to influence the development of our project. 
• Improve facilities for Sexual Assault Referral Centre (SARC) - To enable the very vulnerable child and adult victims to have joined up services that will redress the current unsatisfactory situation, the project will improve and upgrade facilities through which Achieving Best Evidence Interviews are undertaken, both within the SARC and at satellite centres in Corby, Towcester and Nene Bungalow and the way in which those interviews are used evidentially. Fit for purpose interview equipment will be installed, together with electronic storage and transcription facilities that will greatly reduce staff and officer time and expense. It will also enable improved control and security around the provision of interview recordings to other parties. This will enable engagement locally, regionally and nationally. High quality assured systems for video conferencing, display of colposcope films and other casework sharing between professionals will be installed enabling review, training and exchange of best practice between Areas.